I have long maintained (with more than a hint of irony) that "The Best User Interface Ever Invented" is the book. That's right, just the humble book. To be clear, I am not referring to The Book (or any Book that might be considered of religious significance). I just...

I was recently asked what five points (or facets) of comparable websites I would use to create a competitive analysis as part of an IA project. To my horror, I wasn't able to give a very satisfactory answer at the time, since I have never thought about competitive...